Not able to get onto the Web...

[LL-user]

Hi Glin22,

Sure he needs a DSL modem to use the service. The question is the setup.

Get as much information as possible while you're at his house. For example also, whether he really uses a router respectively how many computers are connected to the internet (at the same time).

specifically:

• DSL modem setup (if he has a separate one)
  
• router setup (which might actually include the DSL modem)
  
• check his Windows network settings, how is Windows system is connected
  

I'd assume he doesn't have internet access at all on his Linux system. You could run the following commands in a terminal (Ctr+Alt+t):

Code:

ifconfig -a

to check whether the network card got configured/ the system obtained an IP address.

Code:

ping google.com

to test whether he can reach Google or just gets a time out.

I'd prefer to narrow it down in an iterative process, otherwise I could write a book here with a myriad of IF ... THEN cases

Good luck

PS: No need to tweak the Linux Lite setup till you know more about his network setup.