02-18-2025, 07:06 PM
I was able to get this printer installed, apparently, but all prints including test pages fail
Attached is the diagnostics from the troubleshooter
Attached is the diagnostics from the troubleshooter
Code:
{'cups_connection_failure': False}
Page 2 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7ef652bfb110>):
{'cups_dest': <cups.Dest LabelBT820-Printer (default)>,
'cups_instance': None,
'cups_queue': 'LabelBT820-Printer',
'cups_queue_listed': True}
Page 3 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7ef652bfadb0>):
{'cups_device_uri_scheme': 'usb',
'cups_printer_dict': {'device-uri': 'usb:///BT820%20Printer?serial=BT820156051360599',
'printer-info': 'BT820 Printer A',
'printer-is-shared': True,
'printer-location': 'rick-black-HP-Notebook',
'printer-make-and-model': 'BT820 Printer',
'printer-state': 3,
'printer-state-message': '',
'printer-state-reasons': ['none'],
'printer-type': 168004,
'printer-uri-supported': 'ipp://localhost/printers/LabelBT820-Printer'},
'cups_printer_remote': False,
'is_cups_class': False,
'local_cups_queue_attributes': {'charset-configured': 'utf-8',
'charset-supported': ['us-ascii', 'utf-8'],
'color-supported': False,
'compression-supported': ['none', 'gzip'],
'copies-default': 1,
'copies-supported': (1, 9999),
'cups-version': '2.4.7',
'device-uri': 'usb:///BT820%20Printer?serial=BT820156051360599',
'document-format-default': 'application/octet-stream',
'document-format-preferred': 'application/pdf',
'document-format-supported': ['application/octet-stream',
'application/pclm',
'application/pdf',
'application/postscript',
'application/vnd.adobe-reader-postscript',
'application/vnd.cups-pdf',
'application/vnd.cups-pdf-banner',
'application/vnd.cups-postscript',
'application/vnd.cups-raster',
'application/vnd.cups-raw',
'application/vnd.universal-input',
'application/x-cshell',
'application/x-csource',
'application/x-perl',
'application/x-shell',
'image/jpeg',
'image/png',
'image/pwg-raster',
'image/tiff',
'image/urf',
'text/css',
'text/html',
'text/plain'],
'finishings-default': 3,
'finishings-supported': [3],
'generated-natural-language-supported': ['en-us'],
'ipp-features-supported': ['ipp-everywhere',
'ipp-everywhere-server',
'subscription-object'],
'ipp-versions-supported': ['1.0',
'1.1',
'2.0',
'2.1'],
'ippget-event-life': 15,
'job-cancel-after-default': 10800,
'job-cancel-after-supported': (0, 2147483647),
'job-creation-attributes-supported': ['copies',
'finishings',
'finishings-col',
'ipp-attribute-fidelity',
'job-hold-until',
'job-name',
'job-priority',
'job-sheets',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'number-up-layout',
'orientation-requested',
'output-bin',
'page-delivery',
'page-ranges',
'print-color-mode',
'print-quality',
'print-scaling',
'printer-resolution',
'sides'],
'job-hold-until-default': 'no-hold',
'job-hold-until-supported': ['no-hold',
'indefinite',
'day-time',
'evening',
'night',
'second-shift',
'third-shift',
'weekend'],
'job-ids-supported': True,
'job-k-limit': 0,
'job-k-octets-supported': (0, 121969296),
'job-page-limit': 0,
'job-priority-default': 50,
'job-priority-supported': [100],
'job-quota-period': 0,
'job-settable-attributes-supported': ['copies',
'finishings',
'job-hold-until',
'job-name',
'job-priority',
'media',
'media-col',
'multiple-document-handling',
'number-up',
'output-bin',
'orientation-requested',
'page-ranges',
'print-color-mode',
'print-quality',
'printer-resolution',
'sides'],
'job-sheets-default': ('none', 'none'),
'job-sheets-supported': ['none',
'classified',
'confidential',
'form',
'secret',
'standard',
'topsecret',
'unclassified'],
'jpeg-k-octets-supported': (0, 121969296),
'jpeg-x-dimension-supported': (0, 65535),
'jpeg-y-dimension-supported': (1, 65535),
'marker-change-time': 0,
'media-bottom-margin-supported': [0],
'media-col-default': '(unknown IPP value tag '
'0x34)',
'media-col-supported': ['media-bottom-margin',
'media-left-margin',
'media-right-margin',
'media-size',
'media-source',
'media-top-margin',
'media-type'],
'media-default': 'na_index-4x6_4x6in',
'media-left-margin-supported': [0],
'media-right-margin-supported': [0],
'media-size-supported': ['(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)',
'(unknown IPP value '
'tag 0x34)'],
'media-supported': ['om_small-photo_100x150mm',
'custom_1.5x1in_1.5x1in',
'custom_2x1in_2x1in',
'custom_2x2in_2x2in',
'custom_2.25x1.25in_2.25x1.25in',
'custom_3x1in_3x1in',
'custom_3x1.25in_3x1.25in',
'custom_3x2in_3x2in',
'custom_3x3in_3x3in',
'custom_4x1in_4x1in',
'custom_4x2in_4x2in',
'custom_4x3in_4x3in',
'oe_square-photo_4x4in',
'custom_4x5in_4x5in',
'na_index-4x6_4x6in',
'prc_1_102x165mm',
'custom_4x13in_4x13in',
'custom_min_5x5mm',
'custom_max_108x2286mm'],
'media-top-margin-supported': [0],
'mopria-certified': '1.3',
'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
'separate-documents-collated-copies'],
'multiple-document-jobs-supported': True,
'multiple-operation-time-out': 900,
'multiple-operation-time-out-action': 'process-job',
'natural-language-configured': 'en-us',
'notify-attributes-supported': ['printer-state-change-time',
'notify-lease-expiration-time',
'notify-subscriber-user-name'],
'notify-events-default': ['job-completed'],
'notify-events-supported': ['job-completed',
'job-config-changed',
'job-created',
'job-progress',
'job-state-changed',
'job-stopped',
'printer-added',
'printer-changed',
'printer-config-changed',
'printer-deleted',
'printer-finishings-changed',
'printer-media-changed',
'printer-modified',
'printer-restarted',
'printer-shutdown',
'printer-state-changed',
'printer-stopped',
'server-audit',
'server-restarted',
'server-started',
'server-stopped'],
'notify-lease-duration-default': 86400,
'notify-lease-duration-supported': (0,
2147483647),
'notify-max-events-supported': [100],
'notify-pull-method-supported': ['ippget'],
'notify-schemes-supported': ['dbus',
'mailto',
'rss'],
'number-up-default': 1,
'number-up-layout-supported': ['btlr',
'btrl',
'lrbt',
'lrtb',
'rlbt',
'rltb',
'tblr',
'tbrl'],
'number-up-supported': [1, 2, 4, 6, 9, 16],
'operations-supported': [2,
4,
5,
6,
8,
9,
10,
11,
12,
13,
16,
17,
18,
19,
20,
21,
22,
23,
24,
25,
26,
27,
28,
34,
35,
37,
38,
56,
57,
59,
16385,
16386,
16387,
16388,
16389,
16390,
16391,
16392,
16393,
16394,
16395,
16396,
16397,
16398,
16399,
16423,
14],
'orientation-requested-default': None,
'orientation-requested-supported': [3,
4,
5,
6],
'output-bin-default': 'face-down',
'output-bin-supported': ['face-down'],
'page-delivery-supported': ['reverse-order',
'same-order'],
'page-ranges-supported': True,
'pages-per-minute': 1,
'pdf-k-octets-supported': (0, 121969296),
'pdf-versions-supported': ['adobe-1.2',
'adobe-1.3',
'adobe-1.4',
'adobe-1.5',
'adobe-1.6',
'adobe-1.7',
'iso-19005-1_2005',
'iso-32000-1_2008',
'pwg-5102.3'],
'pdl-override-supported': ['attempted'],
'port-monitor': 'none',
'port-monitor-supported': ['none'],
'print-color-mode-default': 'monochrome',
'print-color-mode-supported': ['monochrome'],
'print-quality-default': 4,
'print-quality-supported': [4],
'print-scaling-supported': ['auto',
'auto-fit',
'fill',
'fit',
'none'],
'printer-commands': 'none',
'printer-config-change-date-time': '(IPP_TAG_DATE)',
'printer-config-change-time': 1739896760,
'printer-current-time': '(IPP_TAG_DATE)',
'printer-dns-sd-name': 'BT820 Printer A @ '
'rick-black-HP-Notebook-194',
'printer-error-policy': 'retry-job',
'printer-error-policy-supported': ['abort-job',
'retry-current-job',
'retry-job',
'stop-printer'],
'printer-geo-location': '(unknown IPP value '
'tag 0x12)',
'printer-get-attributes-supported': ['document-format'],
'printer-icons': 'http://localhost/icons/LabelBT820-Printer.png',
'printer-id': 9,
'printer-info': 'BT820 Printer A',
'printer-is-accepting-jobs': True,
'printer-is-shared': True,
'printer-is-temporary': False,
'printer-location': 'rick-black-HP-Notebook',
'printer-make-and-model': 'BT820 Printer',
'printer-more-info': 'http://localhost/printers/LabelBT820-Printer',
'printer-name': 'LabelBT820-Printer',
'printer-op-policy': 'default',
'printer-op-policy-supported': ['authenticated',
'default',
'kerberos'],
'printer-organization': '',
'printer-organizational-unit': '',
'printer-resolution-default': (203, 203, 3),
'printer-resolution-supported': [(203,
203,
3)],
'printer-settable-attributes-supported': ['printer-geo-location',
'printer-info',
'printer-location',
'printer-organization',
'printer-organizational-unit'],
'printer-state': 3,
'printer-state-change-date-time': '(IPP_TAG_DATE)',
'printer-state-change-time': 1739903022,
'printer-state-message': '',
'printer-state-reasons': ['none'],
'printer-strings-uri': 'http://localhost/strings/LabelBT820-Printer.strings',
'printer-type': 168004,
'printer-up-time': 1739905027,
'printer-uri-supported': ['ipp://localhost/printers/LabelBT820-Printer'],
'printer-uuid': 'urn:uuid:b815a6c4-b1a8-3a9b-632b-f68a64579010',
'pwg-raster-document-resolution-supported': [(203,
203,
3)],
'pwg-raster-document-type-supported': ['black_1',
'sgray_8'],
'queued-job-count': 2,
'server-is-sharing-printers': True,
'sides-default': 'one-sided',
'sides-supported': ['one-sided'],
'urf-supported': ['V1.4',
'CP1',
'W8',
'PQ4',
'RS203',
'FN3'],
'uri-authentication-supported': ['requesting-user-name'],
'uri-security-supported': ['none'],
'which-jobs-supported': ['completed',
'not-completed',
'aborted',
'all',
'canceled',
'pending',
'pending-held',
'processing',
'processing-stopped']}}
Page 4 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7ef652bfb800>):
{'cups_printer_ppd_defaults': {'General': {'PageRegion': '4.00x6.00in',
'PageSize': '4.00x6.00in',
'Resolution': '203dpi'},
'PrinterOptions': {'Darkness': '8',
'Horizontal': '0',
'MediaTracking': '1',
'PrintMode': '5',
'PrintSpeed': '50',
'Vertical': '0'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}
Page 5 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7ef652bfbb60>):
{'printer_is_remote': False}
Page 6 (<troubleshoot.DeviceListed.DeviceListed object at 0x7ef652bfbaa0>):
{'cups_device_dict': {'device-class': 'direct',
'device-id': 'MANUFACTURER:;COMMAND SET:TSPL;MODEL:BT820 '
'Printer;COMMENT:Impact Printer;ACTIVE '
'COMMAND:TSPL;',
'device-info': 'BT820 Printer',
'device-location': '',
'device-make-and-model': 'BT820 Printer'}}
Page 7 (<troubleshoot.ErrorLogCheckpoint.ErrorLogCheckpoint object at 0x7ef652cbeab0>):
{'cups_server_settings': {'BrowseLocalProtocols': 'dnssd',
'DefaultAuthType': 'Basic',
'JobPrivateAccess': 'default',
'JobPrivateValues': 'default',
'MaxLogSize': '0',
'PageLogFormat': '',
'SubscriptionPrivateAccess': 'default',
'SubscriptionPrivateValues': 'default',
'WebInterface': 'Yes',
'_debug_logging': '1',
'_remote_admin': '0',
'_remote_any': '1',
'_share_printers': '1',
'_user_cancel_any': '1'},
'error_log_checkpoint': 305669,
'error_log_cursor': 's=193b82c0a69841c4929fa6bdd5c4f94c;i=19f7a;b=e81ef6a54f9c49719fa257eb415fa5ff;m=a94c80b8;t=62e6f352d9b53;x=c9f1097fe4f59e8b',
'error_log_timestamp': '2025-02-18 13:57:14'}
Page 8 (<troubleshoot.PrintTestPage.PrintTestPage object at 0x7ef652c1b110>):
{'test_page_attempted': '18/Feb/2025:13:57:36 -0500',
'test_page_job_id': [11],
'test_page_job_status': [(True,
8,
'LabelBT820-Printer',
'Test Page',
'Canceled',
{'attributes-charset': 'utf-8',
'attributes-natural-language': 'en-us',
'date-time-at-completed': '(IPP_TAG_DATE)',
'date-time-at-creation': '(IPP_TAG_DATE)',
'date-time-at-processing': '(IPP_TAG_DATE)',
'document-format': 'application/vnd.cups-pdf-banner',
'document-format-detected': 'application/vnd.cups-pdf-banner',
'job-hold-until': 'no-hold',
'job-id': 8,
'job-impressions-completed': 0,
'job-k-octets': 1,
'job-media-progress': 0,
'job-media-sheets-completed': 0,
'job-more-info': 'http://localhost/jobs/8',
'job-name': 'Test Page',
'job-originating-host-name': 'localhost',
'job-originating-user-name': 'rick',
'job-preserved': True,
'job-printer-state-message': 'Filter failed',
'job-printer-state-reasons': ['none'],
'job-printer-up-time': 1739905073,
'job-printer-uri': 'ipp://localhost/printers/LabelBT820-Printer',
'job-priority': 50,
'job-sheets': ['none', 'none'],
'job-state': 7,
'job-state-reasons': 'processing-to-stop-point',
'job-uri': 'ipp://localhost/jobs/8',
'job-uuid': 'urn:uuid:7946f787-839f-381e-7b18-10d3b0c337c0',
'number-of-documents': 1,
'printer-uri': 'ipp://localhost/printers/LabelBT820-Printer',
'time-at-completed': 1739905041,
'time-at-creation': 1739896765,
'time-at-processing': 1739896765}),
(False,
9,
'LabelBT820-Printer',
'Linux Lite Forums',
'Canceled',
None),
(True,
11,
'LabelBT820-Printer',
'Test Page',
'Stopped',
{'attributes-charset': 'utf-8',
'attributes-natural-language': 'en-us',
'date-time-at-completed': None,
'date-time-at-creation': '(IPP_TAG_DATE)',
'date-time-at-processing': '(IPP_TAG_DATE)',
'document-format': 'application/vnd.cups-pdf-banner',
'document-format-detected': 'application/vnd.cups-pdf-banner',
'job-hold-until': 'no-hold',
'job-id': 11,
'job-impressions-completed': 0,
'job-k-octets': 1,
'job-media-progress': 0,
'job-media-sheets-completed': 0,
'job-more-info': 'http://localhost/jobs/11',
'job-name': 'Test Page',
'job-originating-host-name': 'localhost',
'job-originating-user-name': 'rick',
'job-preserved': True,
'job-printer-state-message': 'Filter failed',
'job-printer-state-reasons': ['none'],
'job-printer-up-time': 1739905073,
'job-printer-uri': 'ipp://localhost/printers/LabelBT820-Printer',
'job-priority': 50,
'job-sheets': ['none', 'none'],
'job-state': 6,
'job-state-reasons': 'job-completed-with-errors',
'job-uri': 'ipp://localhost/jobs/11',
'job-uuid': 'urn:uuid:6f53d660-0bba-399b-6de3-9d7c0b4507e0',
'number-of-documents': 1,
'printer-uri': 'ipp://localhost/printers/LabelBT820-Printer',
'time-at-completed': None,
'time-at-creation': 1739905056,
'time-at-processing': 1739905056})],
'test_page_jobs_cancelled': True,
'test_page_successful': False}
Page 9 (<troubleshoot.ErrorLogFetch.ErrorLogFetch object at 0x7ef652c45b50>):
{'journal': []}
Page 10 (<troubleshoot.PrinterStateReasons.PrinterStateReasons object at 0x7ef652c1b440>):
{'printer-state-message': 'cfFilterChain: ghostscript (PID 9158) exited with '
'no errors.',
'printer-state-reasons': ['none']}
Page 11 (<troubleshoot.Locale.Locale object at 0x7ef65d0d7e00>):
{'printer_page_size': '4.00x6.00in',
'system_locale_lang': 'en_US',
'user_locale_ctype': 'en_US',
'user_locale_messages': 'en_US'}
![[Image: X5qGkCg.png]](https://imgur.com/X5qGkCg.png)
![[Image: 0op1GNe.png]](https://i.imgur.com/0op1GNe.png)
![[Image: LgJ2mtP.png]](https://i.imgur.com/LgJ2mtP.png)
![[Image: vLZcFUE.png]](https://imgur.com/vLZcFUE.png)
![[Image: lrUHro3.jpg]](https://i.imgur.com/lrUHro3.jpg)